Positive Behaviour Support (PBS) is an essential service under the NDIS that empowers participants living with disability to achieve better outcomes in daily life. At Empathy Engage, we specialise in delivering person-centred and evidence-based Behaviour Support strategies that reduce the use of restrictive practices and enhance the participant’s quality of life.

In this blog, we’ll explain what Positive Behaviour Support is, how it fits within the NDIS, and what role families and Support Coordinators play in implementing effective support.

What Is Positive Behaviour Support?

Positive Behaviour Support is a therapeutic approach grounded in understanding the reasons behind challenging behaviours. Rather than simply managing behaviour, PBS seeks to improve a participant’s well-being by:

• Identifying the underlying causes of the behaviour
• Teaching alternative, functional skills
• Creating supportive environments that reduce triggers and promote independence

PBS is delivered by Specialist Behaviour Support Practitioners, like those at Empathy Engage, who have the qualifications and experience to design, implement, and review Behaviour Support Plans (BSPs) in alignment with NDIS Commission guidelines.

How Positive Behaviour Support Works Under the NDIS

Under the NDIS funding model, PBS falls under the registration groups 0110 – Specialist Behaviour Support and 0128 – Therapeutic Supports. Eligible participants can access PBS through their Improved Relationships or Capacity Building budgets.

Here’s how it works:

1. Assessment – The Behaviour Support Practitioner conducts a Functional Behaviour Assessment (FBA).
2. Planning – A Behaviour Support Plan is created, outlining proactive and reactive strategies tailored to the participant.
3. Implementation – Support workers, families, and others are trained to implement the plan effectively.
4. Review – The plan is regularly reviewed and refined to ensure ongoing success and compliance with NDIS standards.

All restrictive practices, if included, must be clearly documented and reported to the NDIS Quality and Safeguards Commission.

The Role of Families and Support Coordinators

Family members and Support Coordinators play a critical role in the success of Positive Behaviour Support. They act as bridges between the practitioner and daily life, helping ensure consistency, advocacy, and progress tracking.

At Empathy Engage, we:

• Collaborate with families and coordinators to ensure the participant’s voice is central
• Provide training and capacity-building to ensure the plan is implemented with empathy and clarity
• Ensure transparent communication and progress reporting

By working together, we build an inclusive and respectful support system that helps participants thrive—at home, in the community, and beyond.

Why Choose Empathy Engage for PBS in Sydney and NSW?

Empathy Engage provides NDIS-registered Positive Behaviour Support services across Sydney and New South Wales, with a strong foundation in academic research, sector experience, and compassionate care.

Our team is committed to:

• Tailoring Behaviour Support Plans to each individual
• Minimising restrictive practices
• Fostering independence and long-term well-being

Need help applying for NDIS funding or accessing Behaviour Support?

Contact us today—we’re here to support families, participants, and Support Coordinators every step of the way.